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Attendance & Payments Policy

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Welcome to Blacktown Podiatry. It is our goal to provide you with excellent care not only medically but in all other aspects as well. Should you receive a bill from us that you do not understand or feel that you may have received in error, please call our office promptly on 96225707.

MISSED APPOINTMENT POLICY:

We understand time is valuable, and while we do our best to value your time, we would be grateful for the same in return. Therefore, we would appreciate if you gave us at least 24 hours’ notice if you need to cancel or change your appointment (unforeseeable circumstances exempted). This way, we might be able to fit someone else into your time slot who urgently needs an appointment. To improve the efficiency of the clinic, we do have an attendance policy in place:

1st cancellation/non-attendance without sufficient notice: We understand sometimes these things happen; we’re not perfect after all!

2nd occurrence: We do believe in second chances, however you will receive a warning that should this happen again, some action will be taken.

3rd occurrence: You will be charged a fee of $35 to cover the time we have lost. This fee will need to be paid in full before your next appointment.

Repeated occurrences: Unfortunately, you will be dropped from our client base. We will be happy to forward any required details to your next podiatrist.

ENHANCED PRIMARY CARE PLAN REFERRALS.

Blacktown Podiatry participates with Medicare. This means that we will send your claim to Medicare as a courtesy to our patients. Payment is required for EPC consultations at time of consultation.

We will submit your claims to all other insurance companies providing:

  • At each visit we have a copy of all current insurance claim numbers.
  • Our Patient Information Form is current and correctly completed.

For your convenience Blacktown Podiatry accepts cash, cheque, Eftpos and credit card.

Payment is expected at each visit. If, in the event that payment is not made on that day you will receive a billing statement for all personal balances due. If we have not received a response from you by phone or received a payment or letter regarding your unpaid balance within 30 days, your account will be charged an interest rate of 1.5% per month thereafter.

There is a $25 fee assessed for returned cheques.

  • Blacktown podiatry understands that temporary and unexpected financial problems do arise. We encourage you to contact us immediately for assistance in managing your account.

REFERRALS/AUTHORISATIONS:  

It is the patient’s responsibility to obtain all referrals required. We will do all we can to assist you, but it is ultimately your responsibility. If a required referral is NOT in place on the day of your appointment we may reschedule the appointment until it is received, alternatively payment will be required according to our current fee schedule.